Globelines Broadband Vs. Smart WIFI
This is just a comparison between the two, based on own experiences and other people's experiences.
Globelines Broadband Internet
Globelines Broadband offers a cheap 900+ broadband internet connection with a modest connection speed of up to 364Kbps. Once you applied, the company determines firsthand the availability of connection lines in your area. (I have onced encountered a problem about this one. I get my broadband disconnected for awhile. And when i reapplied, there were no available connection slot in my area!) Once they determine and cofirmed that your area is "Globelines broadband ready" then you are ready to go. Globelines uses two types of modem: (Both made by Alcatel) The Speedtouch modems. The one is USB (Which needs to be dialed to their server to be connected.) And the other one which is LAN (Always connected to the internet. Now let's summarize their service based on my experience with Globelines broadband
1. They have a very good customer support. If problems occur, they're at your doorstep first thing in the morning after you called them for repair.
2. Customer reps are very approachable and professional.
3. In 4 years i can count with my fingers the times my broadband connection had problems. Which, only lasted for a few minutes. They worst, longest time is 5 hours. And that only happened once.
4.The price for a 364kbps broadband connection is almost too good to be true. Why? I've been a subscriber of Try-isys Internet for a month. They charged me the same for a lousy 56kbps connection!
Now let's move to the other one.
Smart WIFI Broadband Internet
As mentioned above, i had a problem with availability of slots with Globeline Broadband some years ago. So my best optiion is to apply for a Smart WIFI Broadband connection, which charge the same price as Globe for the basic package. BUT the thing is, it's only 128kbps that time. But i have no choice so i called their customer service for inquiries. You must be wondering if i tried WIFI while waiting an excruitiatingly 6-long months for Globelines to have an available slot in our area. To let you know, here's a summary:
1. The customer support is so unreliable. You'll wait forever before someone picks up the handset. And when a rep. is already talking to you, you'll end up thinking if you're talking to an untrained monkey or an autistic operator.
2. Since i can't get the information i need from directly calling them, i opted to search forums and asked what Smart WIFI users has to say. 99% of them says the connection sucks, it always lags and yeah, the bitcy operators.
In conclusion:
Globelines Vs. Smart WIFI?
You do the math
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27 comments:
too bad things have changed since you wrote this in 2006.
Globe Customer Service is still friendly and professional. Wait times are not too long generally.
However, since I got the service in February of 2010, I've had to call them every single week for either an outage or a severe enough slowdown to make it impossible to use skype or teleconferencing tools or online games.
The ping from Bacolod to Globe's very own server in Makati is currently 682 ms.
That makes the connection unusable for me.
I don't need high download speeds, just a decent ping, or online applications will disconnect you continually. Speedtest.net rates the line quality "F" for fail
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